New York StateParks Store

Return Policy


    Replacement Policy and Procedure
    The following replacement policy and procedure applies to an Empire Pass that is lost, stolen, damaged, destroyed or affixed to a leased vehicle that is being returned or a vehicle that is being sold.

    Empire Pass replacement:
    • If the Empire Pass is lost, stolen, damaged or destroyed, it is replaceable with a $40 fee payable by credit card, check, money order, or cash (in person only).
    • A replacement Card may be issued in person or by mail and requires the following:
      • A completed Empire Pass Replacement Request Form or a letter requesting replacement and explaining the circumstances.
      • The damaged or destroyed pass or, if the pass was lost, verification of the original pass purchase.
      • If in the event the original pass is found after the purchase of a replacement, we will not refund the replacement fee.